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‎04-28-2024 10:31 AM

HP Recommended

I've signed up a new account, get all the way to adding a card or PayPal and neither is accepted (problem accessing PayPal account) all card attempts rejected! Any ideas? 

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‎04-29-2024 12:28 PM

HP Recommended

Hi @Martin1809,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It sounds frustrating to encounter payment issues like this. Here are a few steps you can try to resolve the problem:

Check Card Details: Double-check that all card details are entered correctly, including the card number, expiration date, CVV, and billing address associated with the card.

PayPal Account Status: If you're having trouble accessing your PayPal account, ensure that it is active and not restricted. Sometimes, logging into your PayPal account directly via the official PayPal website can help resolve underlying issues.

Contact Your Bank or Card Issuer: Sometimes, banks or card issuers may block transactions due to unusual activity or suspected fraud. Contacting them can confirm whether they have blocked the transaction and possibly clear the block.

Browser Issues: Ensure you are using a compatible and updated browser. Sometimes, clearing the browser cache or switching to a different browser can resolve payment processing issues.

Payment Gateway or Website Issues: There could be temporary issues with the website’s payment gateway. Waiting a while or trying at a different time might solve the problem.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

 

Rachel571
I am an HP Employee

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