• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎06-12-2020 11:11 PM

HP Recommended
Product: HP Ink Tank Wireless 415

Hello. Printer isnt working. No error indicated on its control panel. Tried turning the device on and off. Please see picture attached. 

 

Anyone, please help. thanks!! 

IMG_20200613_125621.jpg

 

1 REPLY 1

‎06-13-2020 05:47 AM

HP Recommended

Hi,

 

Thank you for contacting HP.

 

Please try the steps below:- 

  • Connect the printer to a known working wall outlet directly and not to a surge protector.
  • Ensure the power is not loose at the both the printer and the wall outlet end, The power cord should be connected firmly at both the ends.
  • Check if there is an LED light glowing at the rear where the power cord is connected.
  • Inspect the cord for any physical damage, use another cord if you have a spare one.
  • Also try connecting the printer to a different room, in a different wall socket.
  • Look for any protective film on the printer display, if there is any, please remove and discard that.

Let me know if you need further assistance.

 

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

I´m an HP employee
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.