Cartridge Error

[ichwilldrucken]

Hello,

I am using HP ENVY Photo 6200 with instant ink subscription. Due to an error

"Angegebene Patrone entfernen und erneut einsetzen. Auf korrekten Sitz achten.  Wird die Meldung weiterhin angezeigt, die angegebene Patrone wechseln" (black cartridge)

I cannot print anymore. I already tried to remove it and insert it again, but that does not help. While there is an error, instant ink says I cannot get a new cartridge, so I cannot replace it.

Firmware is up to date.

What else can I do?

Kind regards.

[TEJ1602]

@ichwilldrucken, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

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[TEJ1602]

@ichwilldrucken

Thanks for replying. 

I have placed the order and expedited the shipment for replacement ink. It should reach you within 3 to 4 business days. 

Let me know if you have any other questions. 

Have a great day ahead! 

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ichwilldrucken]

Thank you. The new cartridge arrived and is working!