ERROR: cartridges are not communicating correctly with the printer

[livwir]

A few days ago I got the error "The indicated cartridges are not communicating correctly with the printer. If error persists, replace ink cartridge." That's all well and good except I am enrolled in Instant Ink and they won't send a new cartridge until this one is empty. But how can I empty this one if it won't print. I've spent hours trying different things. And btw, your virtual agent is pretty useless. I did everything that I was told to do. Turn it off and back on, take the cartridge out, put them back in, unplug the printer, plug it back in, etc.  I finally saw on another post where someone took the cartridge out and is just printing with one cartridge in. That is working for now.

I am the secretary/treasurer of our water district and need this printer to work for my everyday duties. I am now 2 days behind in getting out my monthly statements. The nearest store to buy another cartridge is 45 miles away and I don't have the time to drive there to buy one. That is why I signed up for instant ink.  Will I only be able to print in black and white now or will instant ink notice that I do not have the color cartridge inserted and notice there is a problem?

I attempted the online help, the website wouldn't even load. Come on guys, you have got to better than this.

[Jay_G24]

Hi @livwir,

Welcome to the HP Support Community

I'd like to help!

I understand the color cartridge is not printing and you have not received a replacement

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know.