For 18 months, I paid for two separate hp Instant Ink accounts but recieved zero ink shipments.

[cristuna7]

I have been an Instant Ink customer for a few years. I teach college Art classes and use alot of handouts. I usually am good about keeping up with my automatic services, but health issues have become my priority.

At some point, I needed to print 25+ copies of a 24  page document by 8:00am the following morning and realized that I was out of ink for both printers with Instant Ink accounts.

I went  to the store and purchased ink. From that time on, even though copies were being counted, (so my printers were being monitored by hp), I was charged the monthly services and even charged for going over my 300 page limit. However, for 18 months, I did not receive any shipments of ink for either printer. All added up, I paid hp Instant Ink over $300 for nothing. I realize that I probably sound really out of it to not have caught this sooner, but my health/diagnosis is not good and between treatments and coping, I was trying to keep my head above water and be sucessful in my teaching.

I will echo the main complaint that I have heard from others, the whole idea behind the Instant Ink Service is to not have to worry about ink levels and to never be caught without ink. But I was caught and it made me feel like I just couldn't rely on their service. I believe that hp should refund my money since they did not provide the service that they describe. I GOT NOTHING FOR MORE THAN A YEAR and yet, hp kept drawing money from my credit card.

Is there no monitoring system that triggers a glitch- they are tallying your pages printed, no one noticed that I really should have been needing ink?

So, I innitiated a verbal complaint in January. Submitted a written letter of complaint. And have repeated both. I was offered a refund for two months, one printer. That's $19.98. Not acceptable. How do I present my case to someone other than a random customer service representative who is relaying my information to their "supervisor"?

[TEJ1602]

@cristuna7, Welcome to HP Support Community!

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