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02-13-2022 02:19 PM
I moved printer to living room, not able to connect to Internet successfully. The blue light is on, printer panel states that I am online but Web Services was not able to connect. Generated Case number 5079025663 January 16, 2021, troubleshooting's outcome was missing ports in my modem. Called my internet provider, opened new ports, still not able to connect, Sent new ink cartridges to install so that message about enrollment in Instant Ink was done before I could us the ink cartridges. Received new cartridges and was told to reboot router and printer, install printer and it should connect. It has almost been over a month without use of my printer. Message is as follows: Cartridges cannot be used until printer is enrolled with HP Instant Ink. My account in Instant ink shows that my printer is enrolled.
02-16-2022 06:26 AM
@Yvonne73, Welcome to the HP Support Community! I’m here to help.
Instant Ink cartridges will work only if the printer is connected to the internet. So we will have to check the connectivity first.
On the printer screen, go to Setup > Network Setup > Restore network settings
Go back to Network > Wireless > Wireless setup wizard and select your network.
- Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
- If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
- This printer supports WPA encryption, check if the router is on the same encryption method. If using WEP or WPA-PSK+FT change it to WPA-PSK
Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.
Hope this helps! Let me know how it goes.
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