HP + INK plan downgraded but never changed

[Christinam86]

Last month there was an issue with my billing. I spoke with a representative and I fixed the billing issue. I also told him I wanted to downgrade my plans from 300 to 100 pages. They said no problem and once again there was billing issue so I fix the billing issue once again because last month it was supposed to be a one time payment on a certain card And authorization don’t know why but anyways my plan never downgraded from 300 to 100 pages and I only use 80 pages and I have like 500 rollover pages. I do not want to pay the $15. I only want to pay the seven because I barely used it and , I asked to be downgraded and they said I would 

Please help I have the HPV 6035E all in one wireless printer

[Elohi_NR]

Hi @Christinam86,

Welcome to the HP Support Community. 

I'd be happy to help you! 

In this scenario, I would need to know a few details regarding your Instant Ink account to help you.

Since the instant ink account details are confidential, please send me the required information via private message.

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I hope this helps resolve this issue completely,

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