HP won't let me sign in to Instant Ink account and therefore can't cancel my subscription

[Betty0071]

I don't know when it happened or how but HP doesn't let me log in to my Instant Ink account (desktop and on my Android mobile app). Every time I try I get an error: "We're sorry, something went wrong. We apologize for the inconvenience! Please exit setup and try again later to resolve this issue. If you continue to have issues setting up, contact HPSupport. (Error Code: UA_400_EB000U0100)".

My second issue is that I've been paying for Instant Ink monthly for about two years now and, to be honest, I'm not sure why I'm even paying as it's not like I receive any ink from HP or any other benefits.

I've tried speaking to someone but the virtual assistant says that because the warranty ended last year, I can't speak to an actual person. So, HP is taking my money and I can't stop it, I can't access my account (yet I can still print) but I'm not benefiting from the subscription either.

Not sure what I can do?

[Bob_Headrick]

Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen.  It sounds like you may have been calling HP Support rather than HP Instant Ink Support.  HP Support would be interested in the warranty expiration for your printer, that would not be relevant to the HP Instant Ink Support.

[Bob_Headrick]

By the way, when your Instant Ink subscription is canceled the Instant Ink cartridges will no longer work.  You will need to return the cartridges to HP and replace them with retail cartridges per the Instant Ink Terms of Service to continue printing.

[Lucy0071]

Hi Bob, thanks for the help but that didn't work - I settled for calling up HP and actually spoke to a human, which was nice. He said that for some odd reason HP had duplicated my email address and therefore allocated me two accounts but one wasn't complete. He deleted one of them which then unlocked my problem. Although I've now had to reply back to you with a different name as my original post was under the email address which was deleted. All in all, everything's sorted 🙂 thanks!

[Bob_Headrick]

I am glad you got your issue resolved.