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‎02-16-2024 02:04 PM - edited ‎02-16-2024 02:22 PM

HP Recommended
Product: HP Officejet Pro 8620 e-All-in-One Printer

Hello, my printer works (I can print, I can print from HP Smart app, I can access it via its EWS) but my printer cannot connect to Web Services.  It seems to be Unable to communicate with the Web Services server.

 

I have done

- remove, then re-add Web Services

- partial reset, semi-full reset

 

Each time - the connection to Web Services works for short while, then stops working.

 

My printer firmware is FDP1CN2022AR .  It seems to be the latest whenever I check for updates.

 

This person seems to have the same problem:

https://h30434.www3.hp.com/t5/HP-Instant-Ink/HP-Officejet-Pro-8620-with-instant-ink-unable-to-print-...

https://h30434.www3.hp.com/t5/HP-Instant-Ink/HP-Officejet-8620-unable-to-print-because-it-cannot-con... 

 

 

 

 

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