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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
twinskiers2
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How do return new and unused HP Instant Ink Cartridges?

HP Recommended
HP Officejet Pro 6978
Microsoft Windows 10 (64-bit)

Have had some problems with Instant Ink delivering cartridges in time for when I needed them?  With four children at home remote learning and a spouse now working from home, all of whom print throughout the day, we decided to change our printer.  I just received my HP Instant Ink order.  How does one return new and unused cartridges?  I can't find any information anywhere except to use the recycling envelope.  Well they aren't used.  Please tell me how I can return these cartridges.

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TEJ1602
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@twinskiers2, Welcome to HP Support Community!

 

HP Instant Ink cartridges are the property of HP and must be returned when empty, or when your service is canceled.

 

Postage-paid cartridge recycling envelopes are included with most HP Instant Ink shipments*. To maximize environmental benefits, wait until you have three to eight empty cartridges, fill the envelope, and then send them back together.

 

If you do not have a postage-paid recycling envelope, either wait for the next ink shipment or order an extra envelope from your Instant Ink account page.

*Cartridge recycling is not available in Italy or Portugal. Follow local regulations to dispose of cartridges responsibly.

   NOTE:

If you have standard, non-HP Instant Ink cartridges you want to recycle, go to Product return and recycling (in English).

  1. Sign in to hpinstantink.com/signin.

    Your HP Instant Ink account page opens.

  2. On your HP Instant Ink account page, click Order a Cartridge Recycling Envelope in the Help Center area.

    Clicking Order a cartridge recycling envelope in the Help Center

  3. Review your order, and then click Submit.

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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twinskiers2
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This does not answer my question as to how to return NEW STILL SEALED cartridges.  The recycle envelope and your message below clearly state that the cartridges should be empty.  Assuming we just send in NEW STILL SEALED cartridges with the recycle cartridges.  I find it funny that no one on the HP site can one find any information on how to return NEW cartridges when service is canceled.

TEJ1602
HP Support Agent
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@twinskiers2

 

The Instant Ink cartridges unused/unopened cannot be used on other printers even when you return. So, it is okay to return them in the recycle envelope.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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