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‎03-05-2022 08:25 AM - last edited on ‎03-06-2022 11:09 AM by

HP Recommended
Product: HP OfficeJet 6962 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I have three printers that were in storage for nearly 6 months as I relocated across the country, found a new home, etc...  Meanwhile the ink has dried in each of the three printers that I have on Instant Ink subscriptions.  I only want to say, that with the frustration of trying to get assistance from HP Support, that I have resorted to purchasing in from Walmart.  I have a disdain for Walmart, but I need to print.  The monthly fee that I have paid for many months to maintain the subscription has been For Not...

 

Sure, after i place the new WM purchased cartridges in, I received an email from HP telling me the obvious.  What's more, the email prompted me to open the virtual agent and type-in "I need ink".  ROFLMAO... no I don't, as I just purchased $100 worth of ink from WM... something that the subscription was supposed to handle.  The Virtual Agent is a virtual dream... or shall I rephrase, as a virtual nightmare full of frustration. 

 

I cannot say enough about this... of course, I will share with my friends, family, work associates, etc...  Until HP makes this process a bit easier AND has support on at least a Saturday, I'll continue to piss and moan about the poor customer service and the frustration that this system leads to.

1 REPLY 1

‎03-07-2022 10:03 AM

HP Recommended

Hi @TJDrake,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are unable print from the regular ink cartridges and do not have replacement instant ink cartridges

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

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