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‎09-23-2020 01:21 PM

HP Recommended
Product: Hp OfficeJet 3830

I set up my printers email address instead of my personal email

1 REPLY 1

‎09-26-2020 10:23 AM

HP Recommended

@CB011

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you Disable and Re-enable the Web Services

 


To begin with please make sure the printer is plugged directly into a wall outlet and not a surge protector. 

1. On the printer click on the Web Services icon in the top left corner of the display.
2. Click on Settings.
3. Click on Remove/Disable/Turn Off  Web Services.
4. Follow the onscreen instructions
5. Restart your Printer and fom the main screen click on the Web Services icon again. 

 

The printer should print out a page with a new claim code on it that can be used to connect the printer to HP Connected.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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