Include RETRY PAYMENT in Billing

[archivist68]

I use a debit card to pay my bill for Instant Ink. In the debit card account I only put in enough money to pay my bill. Sometimes I print more than usual, which adds to my bill. When HP tries to debit my card it won't go through. I usually add money when this happens to cover the extra expense. However, it appears HP doesn't try to debit my card again. If I want, then, to generate a debit on the card from the app, the app has only the option to change the billing. To generate a debit on demand I have to re-enter my current card information, which will cause HP to debit my card on the spot. It would be less aggravating if HP would also include a RETRY PAYMENT function. I love Instant Ink, but it tends to be troublesome. 

[Gaya1239]

Hi @archivist68,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.