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Message 1 of 2
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Solved!

Incompatible cartridge

HP Recommended
Envy 5530
macOS 10.15 Catalina

I recently raised a call for a faulty black instant ink cartridge.  A replacement was sent.  I installed this last week, followed the alignment procedure and all was working fine.

 

I now have an incompatible cartridge message.  I have reset the printer several times and removed and replaced the cartridge checking for dust and obvious visible faults.  Still getting the message.

1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@nanuS, Welcome to HP Support Community!

 

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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