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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER..
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Ink cartridge problem

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HP Envy Photo 7130

Issue with Black Ink Cartridge.   Printer states Ink Cartridge Problem - Remove and reinstall the indicated ink cartridge.  This is a  cartridge I have had for a year, working fine then error message appeared..  I tried all the recommended fixes and nothing worked, it is very frustrating.   I put an old Black ink cartridge in the error message went and the printer started working, but still does not print in black  I assume the  print cartridge is defective.  How do I get a replacement cartridge.  I'm an Instant Ink Customer. Thank you.

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@growler2, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

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TEJ1602
I am an HP Employee

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