Ink cartridge problem

[growler2]

Issue with Black Ink Cartridge.   Printer states Ink Cartridge Problem - Remove and reinstall the indicated ink cartridge.  This is a  cartridge I have had for a year, working fine then error message appeared..  I tried all the recommended fixes and nothing worked, it is very frustrating.   I put an old Black ink cartridge in the error message went and the printer started working, but still does not print in black  I assume the  print cartridge is defective.  How do I get a replacement cartridge.  I'm an Instant Ink Customer. Thank you.

[TEJ1602 · Accepted solution]

@growler2, Welcome to HP Support Community!

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