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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP Envy Photo 7855
macOS 10.15 Catalina

My black ink cartridge is giving me the error that it needs to be reinstalled. I tried cleaning the cartridge contacts per the help center instructions, unplugging the printer, and still I get this error. I find it RIDICULOUS that there is no way to order a new cartridge anywhere in the HP Instant Ink website or through the virtual agent. This should be a simple process and has me considering getting rid of this printer. How do I get a new bloody cartridge???

1 REPLY 1
HP Recommended

@sschluet, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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