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Instant Ink Offline

HP Recommended
Microsoft Surface Laptop 1769
Microsoft Windows 10 (64-bit)

I stopped using my printer a few weeks ago as I was not printing due to Covid 19 and not working. I withdrew from Instant Ink.

 

Now I have started working again I need to use my printer and therefore i enrolled into Instant Ink yesterday. I had a normal black cartridge but no colour So I put the black one in the printer yesterday.  I noticed i was ONLINE in Instant Ink.

 

I got a colour cartridge today and put in in the printer. When I went into instant ink i saw it was OFFLINE. I can print ok. 

 

I have tried everything I can find online plus the usual switch on of printer/laptop but to no avail.

 

What am i missing and how can this be solved?

M A W
1 REPLY 1
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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@frankgrimes2099, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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