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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎03-16-2022 04:54 AM

HP Recommended

The printer is connected to the server when I looked. And there isn't a new private message. Even if it wasn't connected I don't see why that matters, when I am asking for a faulty cartridge to be replaced. 

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‎03-16-2022 05:01 AM

HP Recommended

HP.jpg

1 person found this reply helpful
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‎03-18-2022 08:11 PM

HP Recommended

“One or more cartridges appear to be damaged. Remove them and replace them with new cartridges.” Most commonly “Cartridge Problem” means that your HP printer simply cannot recognize the color or black ink cartridges.

 

SuoerViral.ca

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‎03-19-2022 12:28 AM

HP Recommended

I have replied to your message, providing all the details you requested, but I have not received a response yet. Before I posted here, I had gone through all the suggestions in the document.

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‎03-21-2022 05:18 PM

HP Recommended

I still don't have a new pm from you. I still don't see why you can't replace a faulty cartridge. You are obliged to under Australian Consumer Law. I have replaced the instant ink colour cartridge with a normal hp and it works fine. However, I won't be able to activate my subscription without a working instant ink cartridge. Perhaps my black instant ink will work if I'm lucky but I still can't activate the sub without a colour one as well. My next printer wont be an HP, the communication and service is the worst I ever came across. 

 

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‎03-23-2022 02:50 AM

HP Recommended

I am with you 100%! I swore I was done with them 2 times ago. 

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‎03-23-2022 02:57 AM

HP Recommended

I got mine to work for 10 minutes, finally got a hold of someone on the phone after 7 different tickets for so called cases that they will get back to you on, but don't. I cancel because they are not willing to accommodate you and resolve the problem that is on their end and 10 mins later....can't connect to printer again and cartridge error. 

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‎03-23-2022 03:04 AM

HP Recommended

Oh they will blame you and talk in circles. I haven't received a black cartridge since mid Dec while on a plan of 300 pages a month (which are mostly documents) paying 12.95 and haven't received a new black cartridge in OVER 3 MONTHS NOW. Of course it's a cartridge error. I tell them to cancel since I can't use my printer now after it just renewed 4 days ago and they tell me I HAVE TO PAY ANOTHER MONTH.

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‎03-25-2022 11:55 AM

HP Recommended

Product: HP ENVY 5030 All-In-One Printer

thank you very helpful

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‎03-26-2022 01:12 AM

HP Recommended

They have 100% control of your printer! How they do it not only only baffles me, but alarms me.

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