InstantInk - There was a problem finalizing your subscription. (GSS001)

[CoeusHoldingsLt]

I am trying to sign up to Instant Ink but I keep getting the error message "There was a problem finalizing your subscription. (GSS001)"

Can you please help me set up instant ink as I need more cartridges? 

Thanks

[sandytechy20]

@CoeusHoldingsLt

Welcome to the HP support community.

I understand that you are unable to subscribe to instant ink, I am glad to assist you.

I am sending you a private message with the steps. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others

Cheers.

[Martneil266]

I am trying to sign up to Instant Ink but I keep getting the error message "There was a problem finalizing your subscription. (GSS001)"

[sandytechy20]

@Martneil266 and @Frank693

Welcome to the HP support community.

I understand that you are unable to subscribe to instant ink, I am glad to assist you.

I am sending you a private message with the steps. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others

Cheers.

[bethyb1022]

Hello,

I am also having this issue.  I have an HP Envy Pro 6455. I can't find the solution to this problem.  Please help.

Thank you!

[whatever----]

I have the same issue.  Already have a subscription and want to add another printer.  I go through the entire process only to get that message.  Thought it might be because I already have a subscription, so I declined the one free month offer, but still get the same message.  I'm unexpectedly having to work from home and NEED to be able to print.  I just want to add and pay for an additional printer's InstantInk.  

Can I get help with this?

[mailtobaba]

When I try to signup for Instant Ink on my new printer HP Envy 6234, I receive the below error message:

There was a problem finalizing your subscription (GSS001)

[whatever----]

Hi -

Can I get your help with this same issue?  I already have a InstantInk subscription, but want to add another printer to my account.  I tried calling the hp number.  A recording states that the wait time is expected to be 45 min  Tried the automated route, but was in the middle of providing my serial number when I was disconnected. after spending a while following prompts - help?

[Sallyharvey50]

Hi please can i get support to finalise my subscription the code is gss001 

Thanks 

[MightyMom1000]

I am reactivating my account and VIrtual Bot keeps erroring out.