MY Printer 8020e Series, i purchase in October, and i was promised 6 months of free ink, and i have

[SAT61]

I purchase a new HP OfficeJet Pro 8020e around October 17-2023, i was promised free ink for 6 months, and the unprofessional agent that assisted me needed a different email, she stated to take my payment, i should have questioned that but i gave her a different email, and told her that email is not to be used for anything else but this payment, she assured me it would not, well guess what i am out of ink and been trying to get ink for 2 days, spoke with Alie(Agent) and the Supervisor (Anton) they were both useless, Allie cannot find my order and contiuned to tell me no worries, and no help. my order number #[Personal Information Removed], serial number [Personal Information Removed] on my receipt but on the machine in the rear really small it says [Personal Information Removed] and my email is [Personal Information Removed], and she was sending everthing to the incorrect email, and i call HP INK and the did cancel the ink from my old printer and nevered sent any to my new compter. I can not work, no ink, and i have just had surgery and i spent so much time on the phone and still no help.  Can someone pick this computor up or where can i sent it, i am getting no HELP from anyone

[Elohi_NR]

Hi @SAT61 ,

Welcome to the HP Support Community.

I'd like to help!

To get this issue sorted,  we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out. 

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