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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Sammy_Skivitz
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Porch pirates stole recent shipment of Instant Ink cartridges. Need to order replacements.

HP Recommended
OfficeJet Pro 6978
Microsoft Windows 10 (64-bit)

Porch pirates stole my most recent shipment of Instant Ink cartridges and I would like to order replacements. I've logged into my Instant Ink account and can't seem to find an option to accomplish this. I would call support but the wait times a lengthy. I've also tried the virtual assistant without success. Is there a way to order these cartridges online? All the answers I've read here regarding ordering replacement cartridges appear to have been answered by private message, so I'm unable to see a solution. These private message solutions appear to require an Instant Ink account number and a printer serial number in order to be resolved. If a qualified HP support rep would be so kind as to reply to this inquiry, I'd be happy to provide that information if that would provide me with a way to order these cartridges. Thanks in advance for your help.

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asmita6658
HP Support Agent
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Hi @Sammy_Skivitz

 

Welcome to the HP Support Community. I'd like to help. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,725
Message 2 of 2
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HP Recommended

Hi @Sammy_Skivitz

 

Welcome to the HP Support Community. I'd like to help. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

View solution in original post

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