cancel
Showing results for 
Search instead for 
Did you mean: 
metopug Honor Student
Honor Student
3 1 0 0
Message 11 of 46
1,080
Flag Post
HP Recommended

Re: Black ink not working.

It is the nut with the new printer and the flashing lights which indicate a bad cartridge. My printer is a HP               DeskJet 2132 all in one series, which runs on A Mac OS X10.If you want my serial No. you will have to contact me--- please h   e    l    p.

Reply
0 Kudos
laniy2 Tutor
Tutor
7 4 0 3
Message 12 of 46
1,075
Flag Post
HP Recommended

Re: Black ink not working.

HP 6520

 

Reply
0 Kudos
Tags (2)
HP Support Agent
HP Support Agent
4,438 4,385 223 181
Message 13 of 46
1,049
Flag Post
HP Recommended

Re: Black ink not working.

@lstanton

 

Welcome to the HP Support Community.

 

To help you further with this, let us know the Printer name.

 

Thanks 🙂


I am an HP Employee

fire26man Student
Student
1 1 0 0
Message 14 of 46
1,039
Flag Post
HP Recommended

Re: Black ink not working.

I have an HP Deskjet 3522. Black ink works sporadically and when it does get used, it is very faint and streaky. When printing an alignment page, it will only use blue and red inks. When printing a print quality report, it will use all the colors but the black ink has vertical streaks. When printing a print test page, black ink has horizontal streaks. All drivers are updated, have tried cleaning the print heads, cartridges are genuine and the vents are clean. There are no error messages at all. HP print doctor offered no solutions and online virtual chat was useless. Please help.

Reply
0 Kudos
Intern
Intern
35 26 0 1
Message 15 of 46
1,008
Flag Post
HP Recommended

Re: Black ink not working.

Hi, I had the same problem. Screen showed that black ink needed to be re-installed again and it was very frustrating. It was a brand new cartridge. I followed a lot of the suggestions and then decided to change the color cartridge which was low but not too low. In any event it worked. I installed a new color cartridge and left the black in the printer and it started to work perfectly, in fact I was thinking about removing my review with 1 star. I am hoping that this approach somehow helps you.

AG

Reply
0 Kudos
HP Support Agent
HP Support Agent
3,860 3,699 296 294
Message 16 of 46
1,002
Flag Post
HP Recommended

Re: Black ink not working.

@ladyluck1, Welcome to HP Support Community!

 

If you have followed the steps from the document HP ENVY 5540, DeskJet 5570 Printers - Printer Prints Blank Page or Does Not Print Black, Color Ink and still have issues, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

chjenkins Honor Student
Honor Student
3 1 0 0
Message 17 of 46
556
Flag Post
HP Recommended

Re: Black ink not working.

 I have the same problem; I have followed all the suggestions on the troubleshooting.  I even went to you-tube the last time and disassembled the tray to clean it  I can't continue to spends hours and money on this same problem.  Yes, my printer is old (5 years) but the one in my office from another company is older and the ink is cheaper.  I think that HP should do better with this ink cartridge problem.   I am buying a new printer, laser this time.  HP Photosmart 7520.

Reply
0 Kudos
DavidVZ Student
Student
1 1 0 0
Message 18 of 46
459
Flag Post
HP Recommended

Re: Black ink not working.

The product is an 8620.  The computer is ASUS

Reply
0 Kudos
Ateam1 Student
Student
1 1 0 0
Message 19 of 46
441
Flag Post
HP Recommended

Re: Black ink not working.

I have the same problem. I have HP ink tank wireless 415. Operating system IOS. Colour prints ok, but not black. Checked the black tank and added some ink, but still nothing.
Reply
0 Kudos
perenn Student
Student
1 1 0 0
Message 20 of 46
420
Flag Post
HP Recommended

Re: Black ink not working.

Sorry - I have done exactly the same as you including trying 2 new HP original black 62xl, Also spent more than 2 hours. Is it possible that it could be some software issue??

 

BR / Per

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation