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JEFFLAMB1956
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Re: Black ink not working.

HP ENVY 4527
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Message 2 of 2
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Re: Black ink not working.

Hi! @JEFFLAMB1956

 

Are you using an HP genuine ink cartridge?

 

Have you tried checking with a different ink cartridge?

 

Replace any empty, low or faulty ink cartridges on the printer. Also, try cleaning the ink cartridge contacts and check if it helps.

 

Print a Print Quality Diagnostic Report and evaluate the results.

Follow these steps to print a test page.

  1. Load plain white U.S. letter or A4 size paper in the tray.

  2. From the control panel home screen, touch the Right Arrow (), and then touch the Setup icon ().

  3. Touch Tools, and then touch Print Quality Report. A Print Quality Diagnostic Report prints.

    Figure : Example Print Quality Diagnostic Report

    Image: Example Print quality Diagnostic Report

Refer this article to know more information about colour or black ink not printing issues. Click Here

 

Let me know if this helps!

Have a beautiful day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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