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HP Recommended
Hi! @JEFFLAMB1956,
Are you using an HP genuine ink cartridge?
Have you tried checking with a different ink cartridge?
Replace any empty, low or faulty ink cartridges on the printer. Also, try cleaning the ink cartridge contacts and check if it helps.
Print a Print Quality Diagnostic Report and evaluate the results.
Follow these steps to print a test page.
-
Load plain white U.S. letter or A4 size paper in the tray.
-
From the control panel home screen, touch the Right Arrow (
), and then touch the Setup icon (
). -
Touch Tools, and then touch Print Quality Report. A Print Quality Diagnostic Report prints.
Figure : Example Print Quality Diagnostic Report
Refer this article to know more information about colour or black ink not printing issues. Click Here
Let me know if this helps!
Have a beautiful day ahead! 🙂
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