Rollover pages disappeared

[cygnusx111]

My plan just rolled into a new month and I had 13 rollover pages. When the billing cycle changed they reset to zero. When I look at the history on my account page the last cycle shows that I printed 9 pages from my plan last cycle and 1 should have moved into the rollover pages giving me 14 there. Instead, rollover pages went to zero. I need to have that fixed.

[Gaya1239 · Accepted solution]

Hi @cygnusx111,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Steve-Najdorf]

Yes this has just happened to me as well - never happened before.  The online chatbot doesn't help of course.  Why have these pages simply disappeared - I know there were some left.