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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
golflover106
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Smart Tank 570 plus: Black cartridge with problems from the beginning now does not print at all

HP Recommended
Smart tank 570 plus
Microsoft Windows 10 (64-bit)

Hello,

 

I would like to change the black ink cartridge, but I cannot reach it (the carriage "hides" in its parking position).
What can I do to make it stop in the center to be able to change the cartridge?

 

Regards

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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HP Recommended

@golflover106

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand that you want to know how to replace the black ink. 

The carriage only moves if the printer is in a printhead error state. If the carriage does not move to the center of the printer when you open the printhead access door, the printheads do not need to be replaced. Replace printheads only when instructed to by error messages on the printer software, control panel, or HP Smart app.

 

Refer to the YouTube video: https://www.youtube.com/watch?v=mOPIplYVOaE&ab_channel=HPSupport Replace a Printhead.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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