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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Rohan251
Level 2
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Message 1 of 95
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There was a problem finalizing your subscription (GS001)

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HP Envy 7640 All-In-One Printer
Microsoft Windows 10 (64-bit)

 

I'm getting an error message while trying to purchase an HP instant ink subscription (GSS001). May I have a case generated for this issue?

94 REPLIES 94
Jay_G24
HP Support Agent
HP Support Agent
20,478 20,397 1,599 1,874
Message 2 of 95
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Hi @Rohan251,

 

I'd like to help!

 

Could you share the exact error message?

Have you tried using a different browser?

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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Rohan251
Author
Level 2
4 3 0 8
Message 3 of 95
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I have the same exact error as depicted here in the photo of another customer: https://h30434.www3.hp.com/t5/HP-Instant-Ink/There-was-a-problem-finalizing-your-subscription/td-p/7...

 

This was done within the HP Smart application and thus no browser was involved. This is the exact error message: "There was a problem finalizing your subscription (GS001)." 

 

Thank you for your help. 

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Jay_G24
HP Support Agent
HP Support Agent
20,478 20,397 1,599 1,874
Message 4 of 95
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Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

2 people found this reply helpful
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Danesh93
Level 1
1 1 0 5
Message 5 of 95
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Hi, whats the solution for this? I have the same issue.

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Jay_G24
HP Support Agent
HP Support Agent
20,478 20,397 1,599 1,874
Message 6 of 95
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Hi @Danesh93,

 

I'd like to help!

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

1 person found this reply helpful
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Larry11109
Level 1
4 3 0 2
Message 7 of 95
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 Can I get help with this issue too? there was a problem finalizing your subscription. (gsc002)

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Rohan251
Author
Level 2
4 3 0 8
Message 8 of 95
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Screenshot (323)_LI.jpg

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Jay_G24
HP Support Agent
HP Support Agent
20,478 20,397 1,599 1,874
Message 9 of 95
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Hi @Larry11109,

 

I'd like to help!

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Have you tried using a different browser or device?

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

1 person found this reply helpful
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Jay_G24
HP Support Agent
HP Support Agent
20,478 20,397 1,599 1,874
Message 10 of 95
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@Rohan251,

 

Were you able to reach the phone support team?

 

Let me know!

1 person found this reply helpful
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Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation