There was a problem finalizing your subscription (GS001)

[Larry11109]

Thanks! The model is all in one printer 6978 office jet

[Jay_G24]

Have you tried using a different browser or device?

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know!

[Rohan251]

I was not able to reach them on the chat service. Do you have the US support number for HP Instant Ink? Thank you. 

[127alphaunknown]

Good afternoon,

I'm having the same issue! How can I fix this?

Kind regards,

[Jay_G24]

Hi @127alphaunknown,

I'd like to help!

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[127alphaunknown]

Good morning, thanks for your reply!

I have a HP deskjet 2700e series. 

Kind regards,

[Jay_G24]

Have you tried using a different browser or device?

What is the exact error your receiving?

Were you able to create an instant ink account?

Let me know!

[127alphaunknown]

Good afternoon,

I have a HP Smart account, and I tried registering on the mobile app, the desktop app and Google Chrome.

[Jay_G24]

Could you share an image of the error your receiving?

Let me know!
 

[127alphaunknown]

Good afternoon

I've censored my name and card number, but the rest is filled in