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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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HP Recommended
OfficeJet Pro 6968
macOS 10.14 Mojave

Newly installed ink cartridges print yellow on test sheet but not in photos.

Bob Christiansen
1 REPLY 1
HP Recommended

@paintrox, Welcome to HP Support Community!

 

To be able to assist you better, I would like to know the following:

  • Which application are you trying to print from?
  • What is the paper type used to print photos?
  • Does the text documents in color print fine?
  • What happens when you make photocopies of photos on the printer?

Meanwhile,  refer to the document HP Printers - How to Print Photos (Mac) for help on printing photos.

 

Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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