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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎04-17-2020 02:17 PM

HP Recommended
Product: ENVY x360
Operating System: Microsoft Windows 10 (64-bit)

I signed up for HP instantink and received an initial delivery of ink cartridges.  Shortly thereafter, I had to reinstall the operating system (Windows 10).  Since that time, Instantink has not been communicating with my printer although I have been paying a subscription amount monthly for over a year since reinstalling my operating system.  (Per the suggestion of HP support).  I have no issues printing to my HP8720 from my HP Envy x360, but I am unable to see my instantink activity per my instantink account and am about to run out of ink.  How do I get past the Signup page to the status page without subscribing again?  Beyond that how do I get InstantInk to automatically send me my ink?

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1 REPLY 1

‎04-20-2020 02:05 AM

HP Recommended

Hi @BigMacC

 

Welcome to the HP Support Community. I'd be happy to help you with the Instant Ink account issue. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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