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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎08-04-2020 07:29 AM

HP Recommended
Product: HP ENVY Photo 7134
Operating System: Microsoft Windows 10 (64-bit)

I have recieved Instant Ink Cartridges a couple of days ago. Went to install them both, the black cartridge works fine, the colour cartridge gives me a cartridge error when I go to install it. I have gone down all of HP's self fix rabbit holes. Seems impossible to get hold of an actual person just to get them to send me a replacement cartridge. Anyone had any similar issues?

1 REPLY 1

‎08-04-2020 08:50 AM

HP Recommended

Hi @D_Hurst

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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