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instant ink code not working

hp envy photo 6220
Microsoft Windows 10 (32-bit)

ive just bought a new printer hp envy photo 6220 and cannot get the £32 free instant ink code to work in the special offer box as it won't let me put in spaces or dashes that appear on the flyer that came with the printer or from the printer code on the sheets that you can print out. I have registered my printer

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HP Support Agent
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Message 2 of 2
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instant ink code not working

Hi @lgofton


Welcome to the HP Support Community. 


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Let me know. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day!

I am an HP Employee

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