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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎05-18-2024 01:00 PM - last edited on ‎05-22-2024 11:25 AM by Retired

HP Recommended
Product: HP DeskJet 3760 All-in-One Printer

For HP DeskJet 2630 All‑in‑One Printer  In HP Instant Ink I see: "Unable to connect to the printer. Check your connection and try again later." And status of printer says: "? Ready to print" - question mark in grey.

 

But at the same time I see in HP Smart that printer is online and it has Web Services enabled and connected.

I tried multiple times reinstalling all, including WebServices separately. Nothing seems helping.

I don't have USB cable plugged in, so it should be working.

 

Could anyone please help? 

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-18-2024 12:55 PM

HP Recommended

The printer in Instant Link appears off-line, although in HP Smart it is online and I can print via WiFi. How do I get online again?

View solution in original post

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2 REPLIES 2

‎05-18-2024 12:55 PM

HP Recommended

The printer in Instant Link appears off-line, although in HP Smart it is online and I can print via WiFi. How do I get online again?

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‎05-19-2024 08:23 AM

HP Recommended

I have the same problem where is the solution?

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