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LostSoul4Years
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printer won't print due to hp instant ink error

HP Laptop// HP ENVY 4520
Microsoft Windows 10 (64-bit)

when I last tried to print  my printer won't comply because of an instant ink error. I never completed the sign-up process for the instant ink program and have only purchased ink refills once and that was not through HP or any online supplier. So why now is there a problem?

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printer won't print due to hp instant ink error

Hey there! @LostSoul4Years,

 

Make sure you replace all the ink cartridges on the printer to regular ink cartridges. Even if a single instant ink cartridge is installed on the printer your printer might not work.

 

Replace low, empty or faulty ink cartridges on your printer.

 

Clean the cartridge contacts and check if it helps.

 

Remove and reinstall the ink cartridges on the printer.

 

If you have not done so, please stop Web Services on the printer.

 

HP Instant Ink > How to > Instant Ink > Manage Account > Turning Off Web Services

 

Optional - be sure Web Services is "off":

After you switch off Web Services, wait a minute and then switch off the printer.

Wait until the printer is completely shut down > wait a minute or two.

Switch on the printer.

 

Install all new HP ink -- replacing/installed "a" new ink won't do it -- all Instant Ink cartridges must be removed regardless of whether they have ink.

 

Refer this article to know more information about cancelling the instant ink account. Click Here

 

Hope this helps!

 

I hope you have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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