HP RGS will not install/reinstall. Keep getting error message.

Remote64 · ‎10-02-2019

Hello,

I was troubleshooting some display issues and was trying to re-install the software but I keep getting this message when I try to run the installer:

"You have not rebooted since the last time you installed/uninstalled RGS Sender, but a driver installation took place. A restart is necessary to complete the previous step."

I've tried installing legacy versions and the same thing pops up. Of course I have rebooted many times.

Any insight?

thanks.

Remote64 · ‎10-03-2019

And yes, I have tried running the "rgsCleanInstallFiles" file. Right Click-->run as administrator. I get a cmd window that pops up for half a second. It's hard to read since it flashes so quickly but it says something about not being able to find a registry key or value.

Remote64 · ‎10-04-2019

The software is currently not installed on my machine since I had to force uninstall it. (the reason for uninstalling it was display issues that would occur while using the software, so I was trying to troubleshoot that problem)

So the process of getting it back on is what I am dealing with. And now I have this software which has been paid for and unable to be used. My next step is a complete reinstall of the windows operating system. Pretty ridiculous.