• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Locked

‎09-27-2019 01:15 AM

HP Recommended
Product: rgs
Operating System: Microsoft Windows 7 (64-bit)

The mouse cursor disappears on windows 7 after modifying screen resolution.  But I get it back point to the top of the RGS receiver window and enable setup mode and then disable setup mode. 

3 REPLIES 3

‎09-29-2019 02:54 PM

HP Recommended

@LanceG, Welcome to the HP Support Community!

 

What model HP PC are you using?

Refer to this document to know how to find the Product Name or Product Number.

Does the cursor appear once you have changed/saved the screen resolution? While making these changes, you may use the keyboard to select the required option.

 

Refer to this document to get more info on Mouse Features and Settings.

 

Keep me posted for further assistance.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎09-29-2019 09:04 PM

HP Recommended

Hi Kumar,

 

We are using RGS on GPU virtual machines.

 

I found that if I select setup mode and then unselect it again, I got the mouse back.

 
 
 
 
Was this reply helpful? Yes No

‎09-30-2019 01:15 PM

HP Recommended

@LanceG

 

To assist you better, what model HP PC do you use?

 

Keep me posted.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->