HP Spectre x360 Pen (brand new) stopped working

[EricH5]

Hi,

I just bought (Dec 27) a new HP Spectre x360 2 in 1 (diamond edge). I  used the pen for 2 weeks now. It abruptly stopped working.  I've updated the BIOS and the chipsets. I've replace the battery of the pen. Still not working.  

What do I do now?

[Echo_Lake · Accepted solution]

@EricH5

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that HP pen stopped working on HP Spectre, I appreciate your efforts to try and resolve the issue.
As you've performed relevant troubleshooting steps and the issue persists, this sounds like hardware related issue. And to help you out, I'm sending out a Private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Forums profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

[Spectre999]

Sending them a private message is NOT at all helpful to the rest of us with this issue.

[PS25]

My pen was working fine for 3 months and stopped working. In HP assistant everything appears to be updated. Haven't tried any manual updates outside the HP assistant.

How do I fix the pen issue. Thanks.