cancel
EricH5 Student
Student
1 0 0 0
Message 1 of 3
577
Flag Post
HP Recommended

Solved!

HP Spectre x360 Pen (brand new) stopped working

HP Spectre x360 Convertible 15-df0xxx
Microsoft Windows 10 (64-bit)

Hi,

I just bought (Dec 27) a new HP Spectre x360 2 in 1 (diamond edge). I  used the pen for 2 weeks now. It abruptly stopped working.  I've updated the BIOS and the chipsets. I've replace the battery of the pen. Still not working.  

What do I do now?

2 REPLIES 2
HP Support Agent
HP Support Agent
7290 7277 263 317
Message 2 of 3
546
Flag Post
HP Recommended

Solved!

HP Spectre x360 Pen (brand new) stopped working

@EricH5

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I see that HP pen stopped working on HP Spectre, I appreciate your efforts to try and resolve the issue.
As you've performed relevant troubleshooting steps and the issue persists, this sounds like hardware related issue. And to help you out, I'm sending out a Private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Forums profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Spectre999 Student
Student
1 1 0 0
Message 3 of 3
159
Flag Post
HP Recommended

Solved!

HP Spectre x360 Pen (brand new) stopped working

Sending them a private message is NOT at all helpful to the rest of us with this issue.

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation