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brittanylynn333 Student
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How to fix touchpad mouse it's not working

5cd74278h8
Microsoft Windows 10 (64-bit)

my touchpad isnt working on my laptop 

 

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How to fix touchpad mouse it's not working

@brittanylynn333
Thank you for posting on the HP Support Community.

  • Have you made any hardware/software changes?
  • Did this happen after a recent window or software update?
  • Have you tried any troubleshooting steps?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Next, uninstall Touchpad from device manager.

  1. Use shortcut keys Win + X on Windows 10.
  2. Select Device Manager.
  3. Expand the entry. Right-click the Mice and other pointing device and select Uninstall device.
  4. You may need to check the option Delete the driver software for this device, and then click the Uninstall button.
  5. Reboot the computer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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HP Support Agent
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How to fix touchpad mouse it's not working

@brittanylynn333
 

This is a follow-up regarding Touchpad,

 

Have you tried the suggested troubleshooting steps?

Is everything working fine or would you require any further assistance? 

 

Keep me posted!

ECHO_LAKE
I am an HP Employee

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