Touch screen panel issue

[shindevi]

HP forum

I have F0F92EA#ABV two laptops

Both of them facing issue touch screen all driver show okey in control panel 

But no where detect touch screen in bios or HP touch check in 

Thanks

Vijay

[Rainbow23]

Hi @shindevi,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with HP Pavilion TouchSmart 14-n019se Ultrabook wherein the touch screen is not working.

Let's go through a few steps that may help to fix this issue.

And here are a few steps in the link: Display and Touchscreen Troubleshooting

You may also check the steps in this link to resolve this issue: Troubleshooting Touch Screen Issues (Windows 10, 😎

I also recommend checking if the touchscreen is working on BIOS (Accessed by tapping on F10 while restarting the computer). 

If it works on bios, it's a software issue: please reinstall windows using the recovery partition or the recovery media to fix the issue 

If it doesn't work on BIOS either, it's a hardware failure and you may need to Contact HP to set up a hardware repair service. 

You have a good day ahead.

[shindevi]

HP

I done all troulbe shooting but could not succed

Done recovery also form OEM recovery DVD media

Error is  MAP94W-6ND8PP-MFPWXF-G30A03    TOUCH SCREEN TEST IN COMPNENT TEST 

SAME WITH ANOTHER LAPTOP TOO SAME MODEL

Cant understand how come both have same prpblem.

Hardware problem

Thanks

Vijay

[shindevi]

[shindevi]

[Rainbow23]

Hi @shindevi,

Thank you for your reply, I'll be more than glad to help you.

I understand that you got a touchscreen failure code in the component test.

This could be a hardware issue with the unit.

Hence, please contact HP phone support from this link: www.hp.com/contacthp

You may select the country and type the product# of the unit and then follow the on-screen instructions to contact HP phone support.

You have a good day ahead.

[shindevi]

gone all steps 

no solution from hp 

[Rainbow23]

Hi @shindevi,

Thank you for your reply, I'll be more than glad to help you.

I understand that you got a touchscreen failure code in the component test.

This could be a hardware issue with the unit.

Hence, please contact HP phone support from this link: www.hp.com/contacthp

You may select the country and type the product# of the unit and then follow the on-screen instructions to contact HP phone support.

You have a good day ahead.

[shindevi]

Rainbow23

I will ask you hardware failure code how many 1 2 3 4 pcs ?  For same model 4 pcs ?

It cant digest me  

I have 4 piece same model  all of them same issue 

it manufature by AU Optronics Corp. no support on website no driver  

thers manufature defect after some time or there is some device in side which count hours of operation 

then person has buy from HP or outside it selling trick of spare parts 

Thanks

vijay

[Rainbow23]

Hi @shindevi,

Thank you for your reply, I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum