TouchPad not working

[Adam333]

I just bought an HP omen 15-ax009na and upon starting it up for the first time, the touchpad was unresponsive. I have tried using the fn key combinations in an attempt to unlock the touchpad but that didn't work. I went into device manager and the touchpad wasn't even listed under "mice and other pointing devices" and in the device settings under "Mouse and Touchpad" there was no "touchpad" tab under mouse properties as there should be. Is there anything else I can try to resolve this issue?

[Riddle_Decipher]

@Adam333

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand the touchpad isn't working anymore,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you checked with an alternate or an external mouse?

While you respond to that, here's what you need to do:

Attempt using an alternate/external mouse.  

(If that works when the touchpad is disabled on Synaptic software, it would mean that it's a touchpad failure, 

However, if the external mouse doesn't work either, it could be a software/driver issue). 

Install the drivers from the HP website or the HP Recovery manager.

If the issue persists, Uninstall and reinstall the drivers for your mouse: 

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled. 

• 1.   Click on Start and type ‘Device Manager’. 

• 2.   Click Device Manager. 

• 3.   Click + sign next to Mouse. 

• 4.   Right-click on mouse entry and choose "uninstall". 

• 5.   Restart your computer. 

Keep me posted,

If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.