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‎04-17-2019 06:11 PM

HP Recommended
Product: Hp550
Operating System: Microsoft Windows Vista

I have a HP 550 laptop

When I plug the battery And the laptop is off It does not charge. The light comes on for a couple of seconds then nothing.

when I plug the charger and I switch on my laptop, the laptop comes on as normal, but I get the message ‘no battery is detected’

can You help me with that

thanks 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-20-2019 12:55 AM

HP Recommended

Sounds like the battery needs to be replaced, The Maintenance and Service Guide shows part number for battery as 500764-001. You should be able to do a google search and find compatible matches.

https://support.hp.com/us-en/product/hp-550-notebook-pc/3764998/manuals

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***Click the "YES" button if you think this response was helpful.***

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2 REPLIES 2

‎04-20-2019 12:55 AM

HP Recommended

Sounds like the battery needs to be replaced, The Maintenance and Service Guide shows part number for battery as 500764-001. You should be able to do a google search and find compatible matches.

https://support.hp.com/us-en/product/hp-550-notebook-pc/3764998/manuals

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎04-20-2019 02:59 AM

HP Recommended

Thanks so much!!!

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