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Member Since: ‎12-24-2017
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Bios updating doesn't work

Product Name: HP ENVY 15-j001er
Operating System: Microsoft Windows 10 (64-bit)
Hi! I read everything on your website. I downloaded bios and started the installer. The computer restarts but does not turn on. black screen. Then I looked at the forum and through another computer installed bios on the USB flash drive. and did as in the example, pressed the win + b button and turned it on (the cooler is running). then the bios update window came up. but again writes a reboot and does not turn on. help me please
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Re: Bios updating doesn't work

 

@aturan23

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out Smiley Happy 

 

As I understand the device no longer turns on after the last attempt to update the BIOS,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you attempt recovering the BIOS using an HP article that guides you through the steps?

 

If not, here's what you need to do (according to HP) - 

 

Step 1: Recover the BIOS using a key press combination

Many HP notebook computers have an emergency BIOS recovery feature that allows you to recover and install the last known good version of the BIOS from the hard drive, as long as the hard drive remains functional. This emergency recovery feature is separate from the BIOS and is designed to work in the event of a catastrophic BIOS failure.

   NOTE:

If you know the hard disk partition is deleted or inaccessible, skip to the next step to Download a replacement BIOS file.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

 

If the issue persists, please Contact HP to set up a repair/replacement order:

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

 

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

 

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!

View solution in context
HP Support Agent
Posts: 11,386
Member Since: ‎08-11-2014
Message 2 of 2 (183 Views)

Re: Bios updating doesn't work

 

@aturan23

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out Smiley Happy 

 

As I understand the device no longer turns on after the last attempt to update the BIOS,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you attempt recovering the BIOS using an HP article that guides you through the steps?

 

If not, here's what you need to do (according to HP) - 

 

Step 1: Recover the BIOS using a key press combination

Many HP notebook computers have an emergency BIOS recovery feature that allows you to recover and install the last known good version of the BIOS from the hard drive, as long as the hard drive remains functional. This emergency recovery feature is separate from the BIOS and is designed to work in the event of a catastrophic BIOS failure.

   NOTE:

If you know the hard disk partition is deleted or inaccessible, skip to the next step to Download a replacement BIOS file.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

(By the end of this article all the issues should be resolved)

 

If the issue persists, please Contact HP to set up a repair/replacement order:

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

 

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

 

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!

Riddle_Decipher
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation