12-24-2017 03:58 AM
Solved! Go to Solution.
12-25-2017 10:34 AM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out :)
As I understand the device no longer turns on after the last attempt to update the BIOS,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Did you attempt recovering the BIOS using an HP article that guides you through the steps?
If not, here's what you need to do (according to HP) -
Step 1: Recover the BIOS using a key press combination
Many HP notebook computers have an emergency BIOS recovery feature that allows you to recover and install the last known good version of the BIOS from the hard drive, as long as the hard drive remains functional. This emergency recovery feature is separate from the BIOS and is designed to work in the event of a catastrophic BIOS failure.
If you know the hard disk partition is deleted or inaccessible, skip to the next step to Download a replacement BIOS file.
(By the end of this article all the issues should be resolved)
If the issue persists, please Contact HP to set up a repair/replacement order:
HP Support can be reached by clicking on the following link:
* Open link: www.hp.com/contacthp/
* Enter Product number or select to auto detect
* Scroll down to "Still need help? Complete the form to select your contact options"
* Scroll down and click on HP contact options - click on Get a Case & phone number.
They will be happy to assist you immediately.
If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.
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Have a great day!
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