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‎07-11-2017 02:25 PM

HP Recommended
Product: DL380 Gen 9

Hello Everyone

 

My DL380 Gen9 got rebooted unexpectedly. Upon checking the ILO logs i found a UMCE (Uncorrectable Machine Check Exception - picture attached below). The server is back online but in degraded state. I followed the GEN 9 troubleshooting guide which tells me to replace the processor of my server. Any leads as to what is the problem and how it can be fixed other than the replacement ? 

 

Thanks in advance !

 

Best,

Zohair

 

Error - ILO.JPG

 

System Info.JPG

Tags (1)
3 REPLIES 3

‎07-11-2017 05:15 PM

HP Recommended

Hi:

 

You may also want to post your question on the HPE Community Support Forum -- DL Servers section...

 

https://community.hpe.com/t5/ProLiant-Servers-ML-DL-SL/bd-p/itrc-264#.WWVb_WaWzGg

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‎07-11-2017 05:45 PM

HP Recommended

Posted !

 

Paul, would you by any chance know about the issue? The server is currently in a production environment and I'm afraid running in degraded state will eventually hamper the performance. 

 

Thanks !

 

Best,

Zohair

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‎07-11-2017 07:41 PM

HP Recommended

You're very welcome.

 

Unfortunately, I wouldn't have any idea how to resolve the issue you are having.

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