HP Pavilion X360 does not respond to HP Pen

[kdahlin]

I have an HP Pavilion X360. I just purchased an HP Pen for it, and it is not working. The HP Pen box says... "HP devices support Windows Ink and Microsoft pen protocol Available on select HP Spectre, HP ENVY, and HP Pavilion laptop models." Since I have an HP Pavilion, I take that to mean that it should be compatible. 

The HP Pen literally only came with 3 instructions. 1. Turn on laptop, 2. Put in battery to pen, 3. Touch pen to screen to turn on. I have followed those three steps and nothing happens. The manual says nothing about bluetooth or pairing the pen. I tried opening Microsoft Ink Whiteboard, and no response. My touch screen works fine (it responds to my finger), but does not respond to the pen.

This is the model of pen I purchased:

https://www.amazon.com/gp/product/B074XM4QSG/ref=ppx_yo_dt_b_asin_image_o01_s00?ie=UTF8&psc=1

[Echo_Lake]

@kdahlin
Thank you for posting on the HP Support Community.

• Have you tried downloading the HP Pen control app from the Microsoft Store? If no, you can try with HP pen control app.

I have a few troubleshooting steps we could try to fix the issue:

• Customize the pen settings in Windows 10: here is the link:https://support.hp.com/in-en/document/c05478395 Configuring the HP Pen Using HP Pen Control Software (Windows 10)

1. In Windows, search for and open Pen settings.

2. Customize the pen settings:

   • Pen & Windows Ink: Choose which hand to write with, and enable or disable visual effects, cursor, and a setting to ignore touch input when using the pen.

     

   • Handwriting: Choose to write directly into a text field, change the font and font size, and choose to write with your fingertip.

     

   • Windows Ink Workspace: Customize additional pen settings (if supported by your pen). Settings include show recommended app suggestions; set pen shortcuts; and select pen behaviour when you click once, double-click, or press and hold.

     

3. Save the settings and open an app to use your pen with the selected settings.

Hope this helps! Keep me posted for further assistance.
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