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Posts: 8
Member Since: ‎01-19-2017
Message 1 of 5 (1,199 Views)
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HP Scan does not allow to save scanned item

[ Edited ]
Product Name: HP Photosmart 7520
Operating System: macOS 10.12 Sierra

When using the HP Scan app (Version 4.4.1 (21)) on my MacMini running OSX 10.12.2 it correctly scans the item from my Photosmart 7520 printer/scanner and displays the preview in the app. 

 

However, when I then chose to send the scanned item to a folder, give it a prefix name and select .pdf as type (none of the other types work either) the "Save" button is greyed out and it is not possible to save the item.

 

This function has worked before. 

 

I have restarted the computer and the printer, but no help.

 

Any suggestions for a fix?

 

Update.

I found that if I go into HP Scan preferences and select "Scan to computer" then select "document" and "test" it will scan the document into a pdf file in my documents folder. So why can't I save it whan using the App?

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Accepted Solution

Re: HP Scan does not allow to save scanned item

 

Hi@onegr8dane

 

Thanks for the super quick reply. Superb job on trying the different steps to isolate the issue.Kudos to you.

 

Here, I recommend you to install the HP Esay scan and check if this fixes the issue: http://support.hp.com/in-en/document/c04788799

 

Please let me know how this goes. I genuinely hope that the issue gets resolved without hassles.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

 

 

 

 

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HP Support Agent
Posts: 1,409
Member Since: ‎10-14-2016
Message 2 of 5 (1,165 Views)

Re: HP Scan does not allow to save scanned item

Hello@onegr8dane

Welcome to the HP Forums.I would like to take a moment and thank you for using this forum, it is a great place to find answers.

I came across your message about the scan issue with your HP printer and wanted to pop in to help.

This issue can be fixed by updating your Mac and then resetting the printing system. Try the steps below:

* Click the Apple menu icon, and then click “System Preferences”.

* Click “Printers and Scanner” / “Print and Scan” or “Print and Fax”.

* Right-click the blank space in the Printers list, and then click “Reset printing system”.

* Click “Reset” in the confirmation window.

* Enter an administrator username and password, and then click “OK”.

* Wait until the printing system is reset and no devices show in the Printers list

* Click the “Add button” (+).

* Find, and then select the name of your printer from the printer list, and then click “Add” to add your printer.

* Click “Print Using...”, and then select the name of your printer (By default “Airprint” would be selected)

 

Please let me know if this resolves the issue, or if you require further assistance.

 

If this helps, please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles.To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Regards,
Sizzlingsum_13
I am an HP Employee

Top Student
Posts: 8
Member Since: ‎01-19-2017
Message 3 of 5 (1,160 Views)

Re: HP Scan does not allow to save scanned item

Ok, so I reset the printing system and added my printer. A test of scanning using the HP Scan app shows the scannet item in the preview window. However, as before, the "Save" button remains grey and inactive.

NoGo
HP Support Agent
Posts: 1,409
Member Since: ‎10-14-2016
Message 4 of 5 (1,157 Views)

Re: HP Scan does not allow to save scanned item

 

Hi@onegr8dane

 

Thanks for the super quick reply. Superb job on trying the different steps to isolate the issue.Kudos to you.

 

Here, I recommend you to install the HP Esay scan and check if this fixes the issue: http://support.hp.com/in-en/document/c04788799

 

Please let me know how this goes. I genuinely hope that the issue gets resolved without hassles.​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​

 

 

 

 

Regards,
Sizzlingsum_13
I am an HP Employee

Top Student
Posts: 8
Member Since: ‎01-19-2017
Message 5 of 5 (1,140 Views)

Re: HP Scan does not allow to save scanned item

 

 

Hi Sizzlingsum_13.

 

Saving scans work fine when using HP Easy Scan. Thank you for this fix.

 

Should that not be an automatic update when one has installed OSX 10.12.x ??

 

Best regards.

 

Jon Weywadt

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation