cancel
Dariana Top Student
Top Student
5 4 0 0
Message 1 of 15
2,290
Flag Post
HP Recommended

HP Tilt Pen not working with Spectre x360

I have an HP Tilt Pen and a HP x360 Spectre laptop and the pen connects but I cannot do anything with it on my laptop. Help lol

14 REPLIES 14
Provost Provost
Provost
23,344 21,796 1,873 6,943
Message 2 of 15
2,259
Flag Post
HP Recommended

HP Tilt Pen not working with Spectre x360

@Dariana

 

Depending on your exact notebook model AND the model of your Stylus, 

 

1.  The Stylus may (or may not be) the correct stylus for the model of your Spectre.

2.  If the pen is the 'right one', your Pen may need a driver (software for the pen).

 

First...

Search the document for a compatible stylus:

HP PCs - Touchscreen Compatibility with Pen and Stylus

  • If there is an HP Active Stylus available for your model, it should be included in the document.
  • Additional information can sometimes be found in Advisory Documents for your computer.
  • The document is updated as new information becomes available.

 

Next:

If the stylus you have is compatible with your Spectre:

 

  • Check your Spectre's Software and Driver Website support page for the Pen Driver: 

Start here - Look for your computer, open the Software support page for your Operating System version: HP Drivers & Downloads

 

  •  Open category Driver-Keyboard,Mouse and Input Devices
  • Download, save, and install the Pen Driver 
  • Restart the computer and log in

 

OR

 

  • Tell us the model name / part number of your Tilt Pen as shown in the document
  • Tell us the exact model / name of your Spectre x360

then

  • We can look for the Driver for you.

 

_______________________________________________________________

How-to

Link Contributed by  erico  -- Video Help – Setting Up Your HP Pen

 

 

Click Thumbs Up on a post to say Thank You!

 

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

 

 

 

 

 

Kind Regards,
Dragon-Fur
Reply
0 Kudos
Dariana Top Student
Top Student
5 4 0 0
Message 3 of 15
2,253
Flag Post
HP Recommended

HP Tilt Pen not working with Spectre x360

SpectreSerial#.PNG

I understand that there's only one kind of Tilt Pen? or do you need another nuber?

Reply
0 Kudos
Dariana Top Student
Top Student
5 4 0 0
Message 4 of 15
2,200
Flag Post
HP Recommended

HP Tilt Pen not working with Spectre x360

The picture didn't show.

 

Product Name: HP Spectre x360 Convertible

[personal information removed]

Product Number: N5R93UA#ABA

 

 

Reply
0 Kudos
Provost Provost
Provost
23,344 21,796 1,873 6,943
Message 5 of 15
2,189
Flag Post
HP Recommended

HP Tilt Pen not working with Spectre x360

@Dariana

 

The Pen designated for this notebook:  J4R51AA

 

The "Tilt Pen" noted for this notebook:  K8P73AA

 

Reference Compatibility Guide

 

Although the Tilt pen itself should work, this notebook model series was introduced in mid-2015 -- the "tilt" feature may or may not work as noted in the compatibility document.

 

(Please) Provide your Pen's Device Information

 

  • Pen Device Information (if / as available) might be available in the Device Manager
  1. Device Manager > View “Devices by type” AND “Show hidden devices”
  2. Open category Human Interface Devices
  3. Look for and Right-Click on “HID-compliant pen” > Properties
  4. Tab Details > Under Property, Select “Hardware ids” > Note and report back the Hardware ids
  5. Tab Driver > Note and report the Driver Version

 

 

 

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

 

 

Kind Regards,
Dragon-Fur
Reply
0 Kudos
Dariana Top Student
Top Student
5 4 0 0
Message 6 of 15
2,174
Flag Post
HP Recommended

HP Tilt Pen not working with Spectre x360

Hi! This is the information that you requested:

 

Hardware Ids:

HID\VID_04F3&PID_2070&REV_5107&Col01

HID\VID_04F3&PID_2070&Col01

HID\VID_04F3&UP:000D_U:0002

HID_DEVICE_UP:000D_U:0002

HID_DEVICE

 

Diver Version: 10.0.17134.112

Reply
0 Kudos
Provost Provost
Provost
23,344 21,796 1,873 6,943
Message 7 of 15
2,165
Flag Post
HP Recommended

HP Tilt Pen not working with Spectre x360

@Dariana

 

 

I don't recognize the IDs.

 

In truth, that in itself may not mean anything beyond there is no HP driver for the device and / or I just don't see what I am looking at.  (Either one is possible...)

 

It appears to be an Elan device - possibly a pen but it "looks" more like a TouchPad driver.  Rats.

 

 

@Paul_Tikkanen  

Please: What is the device noted for this IDs ?  TIA.

 

Hardware Ids:

HID\VID_04F3&PID_2070&REV_5107&Col01

HID\VID_04F3&PID_2070&Col01

HID\VID_04F3&UP:000D_U:0002

HID_DEVICE_UP:000D_U:0002

HID_DEVICE

 

 

@Dariana

 

Regardless

 

 

  • Do you have one of the pens marked as compatible for your computer?

HP PCs - Touchscreen Compatibility with Pen and Stylus

 

If the answer is yes, you have a support model pen:

 

  • Please verify which pen / part number do you have?  The information will be printed on the packaging and also likely printed on side of the pen itself in tiny, tiny text.

 

  • Does name of the Device Manager category / subcategory in which you found the hardware ID match:  Section Human Interface Devices > sub-section HID-compliant pen

 

  • Are all your your HP Software and Drivers and the BIOS up to date on your computer? 

If no, please install any missing / out-of-date drivers / software.

 

  • Are all Windows Update up to date? 

 

If no, please "check for updates" and install the latest updates for Windows.

 

 

Reference

 

Software and Drivers - HP Spectre x360 - 13-4101dx

 

 

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Kind Regards,
Dragon-Fur
Reply
0 Kudos
Provost Provost
Provost
102,621 96,698 14,982 23,075
Message 8 of 15
2,162
Flag Post
HP Recommended

HP Tilt Pen not working with Spectre x360

Hi, @Dragon-Fur

 

Unfortunately, that I do not know. 

Provost Provost
Provost
23,344 21,796 1,873 6,943
Message 9 of 15
2,156
Flag Post
HP Recommended

HP Tilt Pen not working with Spectre x360

@Paul_Tikkanen

 

Thanks for checking... I was afraid I was missing something obvious.  

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

 

 

Kind Regards,
Dragon-Fur
Reply
0 Kudos
Provost Provost
Provost
102,621 96,698 14,982 23,075
Message 10 of 15
2,155
Flag Post
HP Recommended

HP Tilt Pen not working with Spectre x360

You're very welcome.

 

Most likely it is the tilt pen, but when you check the support page for it, there are no drivers, presumably because they are installed by Windows like most Human Interface Devices.

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation