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‎01-01-2019 07:45 PM

HP Recommended

The code you received,  means the hard drive has failed, needs to be replaced and the operating system reinstalled.

 

Below is the link to the service manual for your notebook. 

 

http://h10032.www1.hp.com/ctg/Manual/c04069163

 

For reinstall OS original

open https://ftp.hp.com/pub/caps-softpaq/CloudRecovery/crsupportedplatform.html -> Download cloud recovery client

 

 

 

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