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Newbie27
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Message 1 of 2
399
Flag Post

How

‎02-13-2020 09:38 PM

HP Recommended
Product: Hp intel core i 3 laptop
Operating System: Microsoft Windows 10 (32-bit)

I cannot load a PDF file from my exterior CD/DVD drive. When I insert the CD, the file appears on the screen . I click it and i t runs for about 1 minute, then it stops. It says on screen....COULD NOT OPEN PDF, Something is keeping the PDF from opening, The size of the PDF file is 1117 pages or 130 MB. Do I need more storage to read this file? I have 128 GB solid state drive and 8 GB of memory. Do I need more storage to view this file and how would I do this.... or what can I do to rectify the s problem? Thank you for your help.

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
32,041 24,597 1,642 1,839
Message 2 of 2
Flag Post

‎02-17-2020 06:32 PM

HP Recommended

@Newbie27

 

Welcome to HP support community.

 

Which PDF reader is are you using?

Does the file open on other devices?

What is the product number of the device?

 

Reply with the requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

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