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The window "hot to get help in windows 10" keeps popping up.

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The message usually pops up when you press the key f1, however it comes up anytime when I am working and also the keyboard gets mixed up and I cannot work.

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I have gone through your post and I would like to help


Try reinstalling the Keyboard and also update the BIOS


- Select the Start  button, type Device Manager, and select it from the list of results.
- Look for Keyboard and expand the List
- Look for Keyboard driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the bluetooth driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.


Link for BIOS update


Keep me posted how it goes

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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