does my hp pavilion 23 have LIGHTSCIBE I am going to post the product # and the Serial #

[DEVEREMN]

I RECENTLY PURCHASED BOTH AN HP LAPTOP AND AN HP  PC. I SELECTED HP FOR THE LIGHTSCRIBE FEATURE WHICH HAD BEEN ON MY OTHER HPs. I'VE BEE RIPPED OFF.

[Barachiel]

Hi @DEVEREMN ,

Thank you for posting on HP Forums,

The Barachiel is at your service.

I understand you are in need of support,

I'll be glad to help you out, however, for an accurate solution I will need more details:

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you attempted any steps on your own before posting on the HP Forums?

When was the last time it worked without these issues? 

Please let me know the product number of the computer to check out the specifications and let you know the exact details.

Please reply with the details for further assistance.

Eager to help!