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pro43270 Student
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hp support assistant 9.3.141.0

HP Pavilion All-in-One 27-xa0xxx
Microsoft Windows 10 (64-bit)

hp support assistant 8.7.50.3  не обновляется до версии 9.3.141.0. Вернее обновляется но после установки не работает. Ярлык не рабочий

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hp support assistant 9.3.141.0

@pro43270 

 

Google Translation of your Post:

hp support assistant 8.7.50.3 is not updated to version 9.3.141.0. Rather updated but after installation does not work. Label is not working

 

Response in English

 

12-June-2019  Edited to clarify original content and include additional information

 

HP Support Assistant for Windows 10

For most everyone using Windows 10 - any "regular" version of Windows 10:  Download and install the version from the HP Support Assistant Website.  At this writing, this is version  8.7.50.3

 

If you are having problems with re-installation,

  • Uninstall the existing version of the HPSA > Restart and log in > Install the fresh copy of the HPSA software > Restart and log in

Still no Joy?

  • Uninstall the existing version of the HPSA and opt to remove HPSA personal data > Restart and log in > Uninstall the HP Support Solutions Framework > Restart and log in > Install the fresh copy of the HPSA software > Restart and log in

 

Windows in S Mode

If your computer shipped with  "Windows 10 in S Mode",  There is a version of the Assistant for your Operating System.  To read about the option, open the HP Support Assistant Webpage and click the appropriate button "Using Windows 10 in S mode?  Click here".  

 

Reminders: 

  • Windows in S mode allows you to download and install applications from the Windows Store.
  • The two versions (regular and "S" mode) are not compatible with one another.

 

Based on a different member's experience:

If you install the HPSA for "S" mode and you are not running Windows in "S" mode,

If you cannot run HPSA and you cannot uninstall / install the correct version,

If you have "tried everything",

Contact HP Technical Support ... or as a last resort, consider reinstalling Windows.

 

 

General Information:

 

Installation - HP Support Assistant

 

Download, Save, Install the latest supported HP version of the HP Support Assistant

 

Website / Download

HP Support Assistant

 

NOTE:  Hover your mouse over the red download button to display the version of HPSA to be downloaded.

 

  • After download: If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, select run as Administrator
  • After the software is installed:  Restart the computer and log in

  

Optional - After the software is installed, PIN the program to your Windows Start Screen

 

Windows key (Start) > list "All apps" > open category "H"

Click open category HP Help and Support

Right-Click on HP Support Assistant PIN to Start

 

 

Help and Troubleshooting for HPSA

 

Read and Learn about the HPSA software

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP PCs - Troubleshooting HP Support Assistant (Windows 10, 😎

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

Kind Regards,
Dragon-Fur
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hp support assistant 9.3.141.0

@pro43270

 

Thank you for visiting our English HP Support Community. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Community.
 

German: HP Gemeinschaft
Spanish: HP Comunidad
French: HP Communauté
Portuguese: HP Comunidade
Chinese: HP 社区
Korean: HP 커뮤니티


Thank you for your understanding

I work on behalf of HP
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RossT76 Honor Student
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hp support assistant 9.3.141.0

hp up ass.PNG

This  is on a Windows 10 machine, not in S mode.

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hp support assistant 9.3.141.0

@RossT76 

 

Unless that machine was originally installed with Windows in S mode, I cannot guess the update is offering the "S" mode version.

 

Based on a bit of experience having answered a post where someone did install "S" mode onto a "not S mode" Windows machine, I would strongly recommend that you do NOT install that 9.x version on your "not S mode" computer.  The eventual "fix" to get not-S-mode HPSA working again was to reinstall Windows.  Not ideal.

 

 

If you like:

Please start a separate post to query the Community.   This will allow more people to see the question and perhaps garner a response that fits your situation.

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

 

 

Kind Regards,
Dragon-Fur
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation