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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Google Translation of your Post:
hp support assistant 8.7.50.3 is not updated to version 9.3.141.0. Rather updated but after installation does not work. Label is not working
Response in English
12-June-2019 Edited to clarify original content and include additional information
HP Support Assistant for Windows 10
For most everyone using Windows 10 - any "regular" version of Windows 10: Download and install the version from the HP Support Assistant Website. At this writing, this is version 8.7.50.3
If you are having problems with re-installation,
- Uninstall the existing version of the HPSA > Restart and log in > Install the fresh copy of the HPSA software > Restart and log in
Still no Joy?
- Uninstall the existing version of the HPSA and opt to remove HPSA personal data > Restart and log in > Uninstall the HP Support Solutions Framework > Restart and log in > Install the fresh copy of the HPSA software > Restart and log in
Windows in S Mode
If your computer shipped with "Windows 10 in S Mode", There is a version of the Assistant for your Operating System. To read about the option, open the HP Support Assistant Webpage and click the appropriate button "Using Windows 10 in S mode? Click here".
Reminders:
- Windows in S mode allows you to download and install applications from the Windows Store.
- The two versions (regular and "S" mode) are not compatible with one another.
Based on a different member's experience:
If you install the HPSA for "S" mode and you are not running Windows in "S" mode,
If you cannot run HPSA and you cannot uninstall / install the correct version,
If you have "tried everything",
Contact HP Technical Support ... or as a last resort, consider reinstalling Windows.
General Information:
Installation - HP Support Assistant
Download, Save, Install the latest supported HP version of the HP Support Assistant
Website / Download
NOTE: Hover your mouse over the red download button to display the version of HPSA to be downloaded.
- After download: If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, select run as Administrator
- After the software is installed: Restart the computer and log in
Optional - After the software is installed, PIN the program to your Windows Start Screen
Windows key (Start) > list "All apps" > open category "H"
Click open category HP Help and Support
Right-Click on HP Support Assistant > PIN to Start
Help and Troubleshooting for HPSA
Read and Learn about the HPSA software
HP PCs - Using HP Support Assistant (Windows 10, 8, 7)
HP PCs - Troubleshooting HP Support Assistant (Windows 10, 😎
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Dragon-Fur
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This is on a Windows 10 machine, not in S mode.
HP Recommended
Unless that machine was originally installed with Windows in S mode, I cannot guess the update is offering the "S" mode version.
Based on a bit of experience having answered a post where someone did install "S" mode onto a "not S mode" Windows machine, I would strongly recommend that you do NOT install that 9.x version on your "not S mode" computer. The eventual "fix" to get not-S-mode HPSA working again was to reinstall Windows. Not ideal.
If you like:
Please start a separate post to query the Community. This will allow more people to see the question and perhaps garner a response that fits your situation.
Thank you for participating in the HP Community Forum.
We are a world community of HP enthusiasts dedicated to supporting HP technology.
Click Thumbs Up on a post to say Thank You!
Answered? Click post "Accept as Solution" to help others find it.
Dragon-Fur
